Collingwood Insurance Company Ltd

Our service proposition is geared around speed and efficiency of settlement - to minimise delays for our policyholders and to keep costs down.

All aspects of the claim process are handled by our service providers in the UK - from the vital early stages when effective advice and support are so important, until matters have been settled and the claim is closed.

Policyholders are encouraged to report claims by telephone so the need to complete forms and any resulting delays are kept to a minimum.

Collingwood Claims Hotline: 0345 512 0317

Total Loss Claims Valuation Procedure

In the event your vehicle is a total loss (sometimes referred to as a ‘write off’), our approach to the valuation of your vehicle is set out below:

• We will tell you what is covered and what is not covered when you first report the claim.
• The market value of the insured vehicle will be based on a selection of industry valuation guides.
• We calculate the market value using an average of industry guides and apply an adjustment based upon the condition of the vehicle. We will not make any adjustments for normal fair wear and tear based on the age of the insured vehicle.
• We aim to value your vehicle fairly under our ‘right first time’ policy.
• We aim to make our first valuation our best and final valuation.
• Our offer letter will clearly explain our process in valuing total losses and explains any deductions made e.g. the policy excess or salvage.

We don’t always get everything right. If you disagree with our valuation of your vehicle, we will carefully consider any additional information you are able to provide about your vehicle, however, items such as new tyres, a new MOT, the length of tax remaining are unlikely to influence our valuation. Ultimately, if we are unable to reach agreement, and once our complaints process has concluded, you may have the right to refer the cases to the Financial Ombudsman Service.